Why choose Umbrella?
Our Unique Approach
We position the success of your business at the core of everything we do. We pair innovative technologies with proactive and reactive services to create positive outcomes for your organization. Our people are the best at what they do, bringing years of industry experience in technology and cybersecurity.
Combining proactive and reactive solutions to ensure success
- Reactive Solutions
- Reactive Ops Team with certified engineers provides remote support, onsite support, and 24/7 emergency support.
- Centralized Service Team provides “always-on” security, monitoring, and optimizations to ensure minimal downtime and recovery times.
- Professional Services Team takes on specialized projects, infrastructure upgrades, office virtualization, and workstation setup.
- Proactive Solutions
- Client Services Coordinator is your dedicated representative and advocate, providing training and awareness, custom quotes, and vCIO support.
- ProOps Engineer provides alignment, best practice remediation, workflow optimization, budget forecasting, and standards review.
- vCIO is your strategic and executive partner, providing business relationship management, technology consulting, budget forecast and planning, and performance reporting.
Methodologies
Customer-centric
Umbrella represents local resources on your side. We live and work in your area. That homegrown feeling means we have a lot to prove to our clients.
Focus on Core Business
We keep your IT systems running while your staff are undistracted from what they do best: your core business processes.
Responsive Support
We triage and dispatch every support request. Prioritizing tickets based on impact means Umbrella is faster at handling escalated and urgent requests. First come, first served is not always the most fair policy. It doesn’t work in medical triage, and it doesn’t work for our clients.
Strategic Technology
Get beyond the status quo: your dedicated vCIO is a strategic partner, helping your organization realize a competitive advantage.
Security and Compliance
Umbrella is a recognized compliance expert in the healthcare and legal sectors. HIPAA, HITECH, and SOX are not buzzwords, but core components of our security mentality and framework.
Results
Increase Productivity
Technology has a major impact on your business outcomes: Selecting the right systems, hardware, and services helps you achieve your goals and support your users.
Improved Performance
Alignment is key: understanding the power of your IT network as it supports your operational needs. Our ongoing assessments and remediation ensure your network performs.
Eliminate Downtime
An end to wasted time. System downtime comes with a cost. Rely on our proactive approach to system responsiveness to maintain consistent performance.
Predictable Expenses
Control of your IT costs: all features of the ITMS 3.0 Platform are included in one monthly fee.
Access Specialized Talent
Have access to the resources you need when you need them, without the expense of recruiting and training new employees.
