Great IT Support & Response – Service Desk Team
If it plugs into the wall, call us first. We strive to be a single point of contact for all your IT needs. Our Service Delivery Engineers are on standby as your outsourced Service Desk, engaging and awaiting to address your needs. This could be a user unable to print, a workstation running slowing, or a core application crashing. Our goal is to answer every call and engage every issue in real-time with the affected user.
Proactive Monitoring and Management – Network Operations Team
This is what we do in the background! Umbrella monitors thousands of servers, workstations, applications, and services. Our responsibility is to proactively mitigate a critical event before it actually occurs. This could be a security event, a potential virus on the network, a failed backup or server storage filling up quickly. We receive monitoring alerts in real time and proactively engage these alerts to resolve a problem before it can impact your business.
Technical Heavy Lifting – Veteran Projects Team
Our Production Engineers are of the most skilled engineers in the Midwest. These IT veterans are the escalation point for critical issues, implementation of new technologies (servers, networking, backup and disaster recovery, and much more.) Our Projects Team will work closely with you to design your IT strategy and budgets to move your business forward through technology.
Service Delivery Team – Management
Each team is headed up by a Service Delivery Manager who is responsible for resources, tickets, projects, and ultimately your satisfaction. Your Service Delivery Manager is your point of contact to ensure all your IT need are met.