Support Center
Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.
The quickest way to get help
Umbrella’s Triage and Dispatch process allows us to review incoming tickets, connecting you with the best resource as quickly as possible. It means we get to critical requests faster. To make this easier, please submit IT tickets to: help@umbrella-ms.com
Every Request should include the following seven (7) points:
- Affected User’s Name
- Computer Name (device w/ issue)
- Detailed Description of the issue
- Impact Size (single user, group of users, all users)
- Issue Priority (Low, Medium, or High)
- Preferred Contact Method (include contact info)
- Best Time to Contact
