Managed IT Services

IT Strategy

Always Looking At The Big Picture

All managed services clients are assigned a dedicated Strategic Advisor who provides personalized, strategic guidance to maximize their IT investment and ensure they achieve their desired outcomes.

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We know that making IT decisions can be complicated. We’re here to help.

Strategic Advisors advocate for their clients every step of the way, from the initial onboarding of a new account through every project that follows. And if service is ever not meeting expectations, the Strategic Advisor is there as a point of escalation to address with our support teams and get us back on track.

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IT Support Service Plans

Our plans focus on your company’s unique needs and are designed to control costs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer two defined managed IT service packages — Guardian™, our comprehensive coverage plan, and Advanced™, our infrastructure management and desktop monitoring plan — or we can customize a support package that suits you.

IT Insights

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Strategic Advisor Technology Alignment

Strategic Advisors deliver comprehensive strategy reports on a scheduled, recurring basis that contain detailed insight into more than 40 areas of our clients’ IT infrastructure. The reports point out areas for improvement and serve as the basis for upgrade planning that keep the network secure and optimized for performance over the long term.

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ITS 5-Year Technology Roadmap

Our 5-Year Network & Technology Roadmaps tie together all of the recommendations and initiatives identified through strategic discussions and the Strategic Advisor Reports and integrate them into a single timeline-based IT strategy document. These roadmaps serve as a window through which our clients can assess upcoming technology decisions, help develop the basis of a technology budget, and provide actionable information to company leadership.

IT Project Services

Our dedicated Professional Services Team handles every engagement — from straightforward single-device setups to full infrastructure upgrades — with the same level of attention to detail to ensure each project runs smoothly, and is completed on time and on budget. Every project includes:

  • A team-based approach led by your Strategic Advisor (SA)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations
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Success Stories

In looking for an IT provider that would be more of a partner than a vendor, we found this type of relationship with IT Solutions. The ITS team has been a valuable educator and steward of our systems. We have current cybersecurity software and protocols, responsive support and a true collaborative partnership.

George Riter, Managing Partner, Timoney Knox, LLP

IT Solutions and DDP have become a true partnership. We are very pleased with the final results. Many people worked very hard to accomplish all of this.

Susan Parker, Controller, DDP Roofing

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