Umbrella
Quarterly Update
About the Umbrella Quarterly Update
Each quarter Umbrella generates an update of all the news and content we’ve created over the past three months. For Q4 2022, we have a special holiday edition newsletter and a lot of exciting news to share with you. As always please forward the update to colleagues and friends.
Umbrella Communication Recap:
In case you missed it, here are some of our favorite blog posts and important client communications from the last 90 days.
Recapping Cybersecurity Awareness Month
October was Cybersecurity Awareness month and we shared resources, tips, and other cybersecurity-related information. To make it easy to digest we recapped it all in one blog post, some of our favorite highlights are listed in the blog!
The cost of a cybercrime, & why your organization needs cyber liability insurance.
As part of Cybersecurity Awareness Month, we were interviewed by the Kansas City Business Journal to discuss in depth why some insurance carriers may deny cybersecurity coverage for the business. You can read the full blog post here.
Blog Recap:
Cybersecurity Threats Update: Q4 2022
The overall increase in cybercrimes and the exponential rise in sophisticated ransomware attacks are changing the cost of doing business. More than ever, Umbrella Managed Systems is investing resources to reduce risks and keep our clients from becoming victims of cybercrime. In parallel, many insurance carriers are seeking to transfer the risk of cybercrime to your business and service providers like Umbrella.
Unfortunately, insurance carriers often mandate IT security measures implemented before policy renewal, leaving some organizations denied critical coverage. Please watch this important video update regarding the current cybersecurity landscape, the impacts on your business, and the proactive steps Umbrella is taking. Visit our blog to read more about this and check out an important video message from Trent Peters.
More exciting News!
A special thank you to Umbrella's Veterans!
Making the transition from Military to civilian life can pose challenges for many veterans. In fact, most veterans go from driving tanks, carrying rifles, and being deployed before making the transition to civilian life. Many of our veterans here at Umbrella worked in IT or handled IT while serving. Moving from military service to a Managed Services Provider in Kansas City just made sense. Visit our blog and meet the IT heroes at Umbrella!
We Love to Support the Shadow Buddies Foundation!
Every day our team works hard to become Kansas City’s favorite MSP. As part of our core values, we strive to build ideal team players that embody the virtues of hungry, humble, and smart. While we are committed to delivering high-value solutions and services to our clients we are also committed to giving back to our community. Since 2018 we have partnered with the children’s charity organization, Shadow Buddies Foundation.
Over the years, the Umbrella team has repeatedly volunteered to help support this incredible organization. For 2022 we’re hungry to do even more. This year our team rallied and started early on the organization’s Holiday Hugs Toy Drive for Kids and ran a company-wide Christmas in July Toy Drive! We also conducted our annual toy drive over the holiday season.
We’re happy to report that his year we were able to donate over $2,500 in new toys, our biggest donation ever! A special thank you to the entire Umbrella team for being humble and supporting this amazing organization. You can visit our blog to learn more about the Shadows Buddies Foundation.
Umbrella’s Holiday Party
This year the Umbrella team participated in a dinner detective experience unlike any other. Our team used our Smarts to work together to gather the evidence and solve the crime. It was a great night of fellowship, fun, and laughter. As always, our team looks forward to coming together, taking a break from work, and having some time to unwind.
Security Awareness Training Updates
Now more than ever before, Security Awareness Training is important for your organization. The leadership team at Umbrella takes cybersecurity very seriously and has made security awareness training part of the ITMS program. Every month we send mock phishing tests to our staff and our clients to help them become more aware of suspicious emails.
We're happy to report that this quarter an average of 95.7% of users phished passed their monthly test.
Four Cybersecurity Tips
Critical KPI's
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Customer Satisfaction (CSTAT)
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Met Resolution SLA
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Humble, Hungry, Smart Winner!
Every team member at Umbrella strives to be an ideal team player. The ideal team player embodies three virtues: humility, hunger, and people smarts. The power of this combination drastically accelerates and improves the process of building high-performing teams. Our staff continually submits votes for colleagues that exemplify the HHS traits and at the end of the quarter, a winner is selected.
Congratulations to these winners and all the staff at Umbrella. It’s a hardworking team like this that allows us to provide quality IT services.
Congratulations to our Q2, 2022 Winner, Tom Hatfield
Congratulations to our Q3, 2022 Winner, David James
Let’s Grow Together – Referring a Friend has Perks
Who better to help us tell our story than you! Umbrella has been in business for 15 years, providing high‐value IT services to the Kansas City metro area and beyond. We are excited to announce our new incentivized referral Program. Make sure you share this with your staff as their referrals count too!
How does it work?
With our referral program, we have made it easy for you and your staff to connect those in need of IT services with Umbrella Managed Systems. In exchange for referring your circle of influence, we are offering some great perks, including a huge discount off your monthly bill!
Visit our Referral Page and complete the referral form, it should only take about a minute. Once a form has been submitted, the Umbrella team will take over and reach out letting them know you referred them. We will meet with them, review their situation, and see how a partnership with Umbrella would benefit their organization.
Who should I refer?
We are happy to help where we can, but great referrals should …
- Consist of 20 – 1,000 employees.
- Be an organization who is looking for an MSP to manage or co-manage their IT.a
- Be located within a 50-mile radius of Kansas City. (Of course, we will talk to clients outside that on a case-by-case basis.)
We are committed to becoming Kansas City’s Favorite MSP! Umbrella positions the success of our clients at the core of everything we do. We pair innovative technologies with proactive and reactive services to create positive outcomes for your organization. Our people are the best at what they do, bringing years of industry experience in technology and cybersecurity.