Umbrella
Quarterly Update
About the Umbrella Quarterly Update
Each quarter Umbrella generates an update of all the news and content we’ve created over the past three months. For the Q3 2022 update, we are continuing the conversation on cybersecurity. As always please forward the update to colleagues and friends.
Umbrella Communication Recap:
In case you missed it, here are some of our favorite blog posts and important client communications from the last 90 days.
Save the Date for Umbrella's Open House!
Have you ever wondered where the Umbrella IT “magic” happens? No, it’s not a dark basement! It’s a swank office building in the heart of the River Market District!
This year Umbrella Managed Systems observes our 15th year in business and our team is hosting a Celebration Open House!
Save the date for Saturday, August 6th. Starting at 8:00 AM, we will be serving mimosas, coffee, & light breakfast (donuts instead of light breakfast?) at our office. Afterward, you can get out and enjoy all that the Historic River Market District has to offer!
Umbrella Welcomes Our Summer Intern
Umbrella’s work to become Kansas City’s favorite MSP never stops! We are committed to providing premium IT services for our clients. Meeting these goals and delivering top-level IT services requires a team of talented individuals. For the summer of 2022, we are excited to welcome our new Sales and Marketing Intern, Tyler Logsdon!
Talk about being hungry! He is already playing a critical role in marketing, building out reports, conducting research, analyzing data, and learning to apply critical thinking. Umbrella is humbled to have him join our team this summer! Read more about Tyler in his blog post!
Don’t forget to follow along every week on LinkedIn to see what Tyler has learned that week. You can check out our favorites below.
Blog Recap:
The end of 2021 saw the release of Windows 11, Microsoft’s first full update of the operating system since Windows 10 in 2015. The six-year wait between updates was the longest in Windows history — so, was it worth it? With rollouts occurring throughout 2022, Windows 11 will bring improved security features, a more modern visual design, and better app integrations; however, it will also bring increased hardware requirements.
In this blog post we shared some of our favorite features and our advice on when and how to make the transition. You can read the full story here.
Past Critical Communications:
Cybersecurity Threat: Follina Zero-Day Vulnerability
At the end of May a cybersecurity notice was posted by researchers reporting a zero-day vulnerability using Microsoft Office. Known as Follina, this vulnerability uses bogus Word document attachments to infect and remotely execute malicious code on a user’s device. Experts are calling for organizations to be especially vigilant when opening unexpected .doc attachments.
Umbrella continues to remain proactive to combat bad actors and cybersecurity threats. To help you better understand the seriousness of this vulnerability, how we are defending against it, and what you can do to remain vigilant you can visit our blog for a full overview of the Follina Zero-Day Vulnerability.
Cyber War, Russia invades Ukraine
On Thursday, February 24th, 2022, news sources reported that Russia launched their invasion of Ukraine. This attack included shelling and rocket attacks on several of the major cities including Ukraine’s capital, Kyiv.
Since the initial invasion in February more stories have confirmed that the invasion is not only physical attacks but has also consisted of ongoing cyber-attacks on Ukraine. Organizations around the world have published warnings about the increase in cybersecurity threats that will serve as fallout from this attack. Umbrella Managed Systems picked up on these warnings early on and our team worked closely to deployed changes to combat increased cyber threats. With any major cybersecurity incident, we continue to monitor for threats closely. Check out the Cyber War, Russia Invades Ukraine blog post for more details about the invasion and Umbrella’s response.
Security Awareness Training Updates:
Now more than ever before, Security Awareness Training is important for your organization. The leadership team at Umbrella takes cybersecurity very seriously and has made security awareness training part of the ITMS program. Every month we send mock phishing tests to our staff and our clients to help them become more aware of suspicious emails.
We're happy to report that this quarter an average of 94.2% of users phished passed their monthly test.
Critical KPI’s:
Customer Satisfaction (CSTAT)
Met Resolution SLA
% of Hours Proactive vs Reactive
Humble, Hungry, Smart Winner!
Every team member at Umbrella strives to be an ideal team player. The ideal team player embodies three virtues: humility, hunger, and people smarts. The power of this combination drastically accelerates and improves the process of building high-performing teams. Normally our staff continually submits votes for colleagues that exemplify the HHS traits and at the end of the quarter, a winner is selected.
Congratulations to our Q4, 2021 Winner, Aaron Bolch!
Congratulations to our Q1, 2022 Winner, James Butcher
Congratulations to these winners and all the hardworking staff at Umbrella. It’s a hardworking team like this that allows us to provide quality IT services.
Top Client Feedback:
The Umbrella team works hard to delight clients daily with professional expert IT support. We love to receive feedback and highlight when we have done an excellent job ‐ here are some most recent favorite comments:
Judy gave a WOW rating to Kyle T. for Communication, Friendliness, Knowledge, Helpfulness, Resolution Time, and Response Time.
Kyle was extremely patient with me and helpful. Responded immediately to my calls! If I have future problems, hope I get him to help! 🙂
Goldie gave a WOW rating to John Q for Communication and Friendliness.
As usual Jon was amazing and wonderful! This one took all hands on deck, I even had to call in my daughter who was determined to make it work! Thank you to Jon for his expertise and patience. It rubbed off on me and it improved my own day! Kudos!
Michelle gave a WOW rating to Jeremy J. for Communication, Knowledge, Friendliness, Resolution Time, Helpfulness, and Response Time.
Jeremy is also so polite and good about explaining what he is doing. I enjoy working with him.
Let’s Grow Together – Referring a Friend has Perks
Who better to help us tell our story than you! Umbrella has been in business for 15 years, providing high‐value IT services to the Kansas City metro area and beyond. We are excited to announce our new incentivized referral Program. Make sure you share this with your staff as their referrals count too!
How does it work?
With the launch of our referral program, we have made it easy for you and your staff to connect those in need of IT services with Umbrella Managed Systems. In exchange for referring your circle of influence we are offering some great perks, including a huge discount off your monthly bill!
Visit our Referral Page and complete the referral form, it should only take about a minute. Once a form has been submitted, the Umbrella team will take over and reach out letting them know you referred them. We will meet with them, review their situation, and see how a partnership with Umbrella would benefit their organization.
Who should I refer?
We are happy to help where we can, but great referrals should …
- Consist of 20 – 1,000 employees.
- Be an organization who is looking for an MSP to manage or co-manage their IT.
- Be located within a 50-mile radius of Kansas City. (Of course, we will talk to clients outside that on a case-by-case basis.)
Perks of sending a referral:
- Earn a $25 Starbucks e-gift card for submitting a qualified lead.
- Your organization earns a monthly discount equal to 10% of the referred qualified lead’s monthly ITMS bill. This discount will be applied to your organization’s monthly ITMS Agreement invoice for 12 consecutive months, up to $3,000 in total per month! (That’s up to $36,000 for the year.) The discount starts once Umbrella receives the referral’s signed client agreement.
- As an added bonus, Umbrella will donate $250 to the Shadow Buddies Foundation after Umbrella receives the referral’s signed client agreement.
We are committed to becoming Kansas City’s Favorite MSP! Umbrella positions the success of our clients at the core of everything we do. We pair innovative technologies with proactive and reactive services to create positive outcomes for your organization. Our people are the best at what they do, bringing years of industry experience in technology and cybersecurity.