Umbrella
Quarterly Update

About the Umbrella Quarterly Update:

Each quarter Umbrella creates an update of all the new services and enhancements that we will be adding in the next three months. In addition, we aggregate all the news and content we’ve created over the past three months. For the Q3 2021 update we will continue to focus on cybersecurity. As always feel free to forward on to friends and colleagues.

Umbrella Communication Recap:

In case you missed it, here are some important client communications we’ve sent out in the last 90 days.

Blog Recap:

Why you Need Cyber Liability Insurance

The direct costs of a data breach are significant, but the indirect costs can be devastating. Cyber liability insurance is designed to help protect your organization in the case of a breach, you can visit the website website . to learn more about cyber liability insurance. Reach out to your vCIO for related questions or assistance with renewing your policy.

The Global Chip Shortage’s Impact on You

A perfect storm of adverse events and increased demand has created a shortage among the world’s leading suppliers of semiconductor microchips. Every day, news sources feature articles talking about this chip shortage and how it’s hampering the production of everything from home appliances to PCs to autos. This shortage is also having an impact here at Umbrella as we work to meet the hardware needs of our clients.

What Responsive IT support Looks Like

Being “responsive” is frequently used doctrine at Umbrella Managed Systems, but we wanted to ask ourselves what does being responsive mean to us? Find out what responsive IT support . looks like at Umbrella and how it benefits you.

A Guide to CIS Critical Security Controls

Cybercrimes are a serious and constantly evolving threat. The Pandemic has only presented new opportunities for hackers and 78% of IT teams say they lack confidence in their cybersecurity posture. In this blog we’re breaking down the CIS Critical Security Controls . for IT professionals.

Past Critical Communications:

Warning: Billing Scam Targets Healthcare Providers

There is a scam spanning multiple states where the billing service TRPN Direct Pay sends a $15 check that appears to be a legitimate payment of sorts. However, this payment is a one-time “license fee” that, if cashed, signs the healthcare provider up for a billing scheme where provider discounts their services and commit to unreasonable liabilities.

We advised our clients that if they receive a suspicious small payment, do not deposit it or endorse it by clicking any Accept or Agree buttons. While we’ve not seen any of these types of scams here in Kansas City, we still wanted to share with you. You can read more here, If you have any concerns or have seen these type of scams don’t hesitate to contact us.

Be Vigilant of the Latest Postal Healthcare Scam

This past quarter Umbrella informed all clients of this latest threat. A warming from the US Department of Health and Human Services (HHS) Office for Civil Rights (OCR) flagged this new tactic, in which victims receive a postcard via physical mail claiming to be from HHS/OCR. In our email to clients, we explained that this communication is not associated with HHS/OCR and should be ignored.

As healthcare organizations continue to be targeted, you must remain vigilant of fraudulent websites or senders. Take a moment to remind your practice administrators or security officer that hackers have used email, phone calls, SMS messages, and now direct mail to trick users. You can read the full story here .

ITMS 3.0 Enhancements:

In our last quarterly update, we explained our that cybersecurity breaches have grown from a minor disruption to a serious business threat. As you may recall for 2021, we are focused on putting new features in place to protect our clients from cybersecurity threats. Our goal is to ensure your organization has the best services & technologies to keep your data safe, your employees productive, and enable you to achieve your business goals. Here is an update on where we stand today.

1st Quarter 2021

Core Enhancement: Business Email Compromise (BEC) Protection - Complete

Last Quarter we explained that in 2021, we expect Business Email Compromise (BEC) to continue as the most financially damaging online crimes. This is part of the reason as to why umbrella made the decision to further increase email security. Throughout the month of April our Professional Services Engineers will be deploying the following features during their onsite visits:

2nd Quarter 2021

Core Enhancement: Managed Detection and Response (MDR) - Wrapping Up

Managed Detection and Response (MDR) from Umbrella is a collection of technology and services that actively hunts threats and responds to threats once they are discovered. Umbrella’s MDR works in conjunction with Umbrella’s End-Point Protection (EPP) system to create another layer of cybersecurity protection.

3rd Quarter 2021

Core Enhancement: Enhanced End-Point Protection (EPP) - In Progress

Umbrella’s Enhanced EPP, paired with Umbrella’s MDR solution will be rolling out soon. This technology is far more than the traditional “anti-virus” and creates a comprehensive Detect/Protect/Respond endpoint security solution. Read more about MDR/EPP solutions here.

4th Quarter 2021

Core Enhancement: Microsoft 365 Password Manager - Pending

A password manager offers convenience and, more importantly, helps you create better passwords, which makes your online existence less vulnerable to password-based attacks. Microsoft is currently in Beta phase of the Microsoft 365 Password Manager development which might push out delivery times.

Security Awareness Training Updates:

Cybercrimes in the US are skyrocketing, in 2020 the annual loss from cybercrimes reached $4.2 billion, an increase of 55% over the last two years. Breaking that down an astonishing 42% of the losses came from business email compromises (BEC), one of the most common types of attacks. The leadership team at Umbrella takes cybersecurity very seriously and have made security awareness training part of the ITMS program. Every month we mock phishing tests to our staff and our clients to help them become more aware of suspicious emails.

We’re happy to report that this quarter an average of 95.4% users phished passed their monthly test.

Don’t forget we relaunch Annual Training at the end of every quarter for new staff and existing staff that have not completed it. Make sure you’re encouraging your users to complete their Annual Training; the next round goes live on 9/30/2021.

We’re happy to report that this quarter an average of 95.4% users phished passed their monthly test.

Critical KPI’s:

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Customer Satisfaction (CSTAT)

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Met Resolution SLA

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% of Hours Proactive vs Reactive

Humble, Hungry, Smart Winner!

Every team member at Umbrella strives to be an ideal team player. The ideal team player embodies three virtues: humility, hunger, and people smarts. The power of this combination drastically accelerates and improves the process of building high-performing teams. Throughout the quarter our staff continually submits votes for colleagues that exemplify the HHS traits and at the end of the quarter, a winner is selected.

Congratulations to Zach Lakin, our quarterly HHS winner.

Zach is consistently upbeat and ready to go. His excitement and energy are contagious and pour over to the entire team. He is truly passionate about supporting his clients. He shows his smarts by taking the time to listen to clients and provide the best solutions for them, even it means a little more work. We’re thankful to have him as part of the Umbrella team.

Top Client Feedback:

The Umbrella team works hard to delight clients daily with professional expert IT support. We love to receive feedback and highlight when we have done an excellent job ‐ here are some most recent favorite comments:

Angela gave a WOW rating to Matt Skowbow for Communication, Friendliness, Knowledge, Helpfulness, Resolution Time, and Response Time.

“Matt took what I said about emails bouncing back being an issue on our side seriously and checked into it for me even though the emails stated the issue was on the recipient side. I appreciate that since I'm not an IT person and I had a hunch but not really any facts. Thanks Matt!”

Pamela gave a WOW rating to Jon Quick for Communication, Friendliness, Knowledge, Helpfulness, Resolution Time, and Response Time.

“I am not very computer knowledgeable. Jon never made me feel stupid- he was extremely helpful AND encouraging! Thanks, Jon”

Diane gave a WOW rating to James Butcher for Communication, Friendliness, Knowledge, Helpfulness, Resolution Time, and Response Time.

“Thank you for the prompt attention. Other computers experienced the same problem as myself. With your knowledge was able to assist others.”

Let’s Grow Together:

Umbrella is proud to provide an inclusive work environment where all our staff can thrive and celebrate what makes us all unique. As summer is getting underway and travel is picking up we wish you a safe and happy summer!

Umbrella’s been in business for 14 years, providing high‐value IT services to the Kansas City metro area and beyond. Do you know anybody who is facing IT problems? Do you have a friend in your professional network who could use our services or products?

Without a doubt, referrals are the most effective way to generate new business. Who better to tell our story than our clients! In the spirit of growing together, please consider referring your industry colleagues to Umbrella. You’ll receive Karma and discount off your monthly ITMS 3.0 Bill.

Know someone that would benefit from our services or interested in finding out more for yourself? You can get in touch with us to learn more!

Umbrella Quarterly Update