The Client Success Team
As Umbrella Managed Systems continues to grow, we’re always looking for ways to improve our services and better serve our clients. That’s why earlier this year we announced that the vCIO role at Umbrella was integrated into our new Client Success Team! Since then the team has expanded and is due for an official introduction.
About the Client Success Team
For years, our vCIOs have acted as strategic partners for our clients, providing IT strategy, budgeting, risk analysis, and technology consulting. This proactive role has enabled our clients to focus on their core businesses while we oversee their technology needs.
Now, with the integration of the vCIO role into the Client Success Team (CST), we’re taking our commitment to client success to the next level. This team serves as your primary point of contact for all non-helpdesk-related items, providing an even more personalized and streamlined experience.
This includes everything from procuring new PCs to answering questions about services to discovery and scoping of complex IT projects, and much more! Our goal is to ensure that you get the most out of your partnership with Umbrella, and we believe that the integration of the vCIO role into the CST is a major step in that direction.
Meet the Team!
With the launch of Client Success, we are thrilled to introduce Melissa Mata, our new Service Manager for the Team. With a wealth of experience and a passion for delivering exceptional service, she will lead the team proactively, ensuring that all our clients get the most out of their partnership with Umbrella.
Hello! Many of the Umbrella team know me from my days as a client. In addition to my experience in IT, I also have several years of experience in Operations and Administrative Support which I feel will be helpful in my new role with Umbrella. I’ve always had an appreciation for the help Umbrella provides as a client and I am very excited to join the Umbrella team. Personally, I love our home on 11 acres we purchased 2 years ago. A nice surprise was several fruit trees and grape vines that we are learning to care for. I enjoy crocheting, cooking, and baking, and host a weekly family dinner at our house.
Umbrella Managed Systems provides businesses with comprehensive IT solutions, including managed services, cybersecurity, and more with a team of experienced professionals and cutting-edge technology, Umbrella Managed Systems delivers reliable, secure, and cost-effective services tailored to each client’s unique needs. Lets talk about your IT services, contact us today!