The 5 keys to a successful onboarding process

The 5 keys to a successful onboarding process

Getting your onboarding process for new employees right can make the difference between success and failure for your business. As with any organization, your employees are the backbone of your operation, and ensuring that they’re equipped out of the gate to do the job you hired them for is essential. In a report by employer review organization Glassdoor, an effective onboarding process can improve productivity by up to 70 percent, and increase employee retention rate by 82 percent.

For small- and medium-sized businesses in Kansas City, Umbrella Managed Systems is just what you need. We’ve got all the expertise and insider knowledge you need to ensure your employees can come swinging straightaway. Here are five of our key tips:

1. Utilize an intranet

When new employees start, it’s imperative that you provide them with all the information they need regarding company rules and expectations in behavior. Often, this comes in the form of an employee handbook, but given how often circumstances change for a business in the current market, an intranet is likely to be more useful. This refers to a private digital network that only those with passwords may access.

As with the public internet, your company intranet can serve as a consolidated repository for information. This includes a section for new employee essentials such as payroll, leave policies, remote working rules, and the like. The intranet can remain dynamic and can even leverage employee-generated resources, as well as free online assets such as instructional videos.

2. Understand their needs

To ensure you’ve equipped your employees with all the tools and resources required to hit the ground running, you need a comprehensive understanding of what their needs are to succeed. You can then formulate your onboarding schedule to ensure that all these bases are covered. This includes the skills that they may require and, given that new hires tend to be more inspired when they have a say in their training, those they want to obtain.

Leverage your veteran employees to find out what helped them assimilate when they started out. When assessing their needs, cover not just the needs of the job they are about to begin, but what they need to progress. This ensures that they feel they have a path upward and some momentum.

3. Shadowing and cross-training

Having their manager watching their every move is likely to lead to anxiety amongst new hires, not to mention a potentially poor use of a senior employee’s time.

Instead, place a trusted employee in a similar position in charge of training and mentoring new starters in that role. The new starter can shadow their mentor and learn the ropes on the job.

Once employees have settled in, have them cross-trained in other functions besides their own. Not only will this provide them with additional context that may enhance their ability to perform their roles, but it will also enable your team members to cover for one another in case of sickness or absence.

4. Culture training

It’s just as important that new starters understand the vibe and working style of your company, besides just its processes and regulations. Ensure that cultural understanding is built into your onboarding plan.

You can do this through casual get-togethers such as team lunches, off-site team-building activities, brainstorming sessions, and the like. This will allow for new hires to understand the working environment and their peers better, and thus get comfortable more quickly.

5. Structured training

If you’re concerned that you may have missed a crucial aspect in your internal onboarding plan or are unable to fulfill it, don’t be afraid to look externally. Formal classes or online modules can supplement your plan and fill those gaps. There are plenty of free or low-cost resources you can provide to your employees through the intranet.

Also, take your employees’ feedback about what types of training are worth investing in. Money spent towards skilling up your workforce and making them feel valued is usually a worthwhile investment.

Meticulous planning everything that goes into the onboarding process isn’t always easy, but it’s important if you don’t want to risk hindering or losing valuable team members. If you need tools that will help you streamline the process, call Umbrella Managed Systems today. We provide Microsoft SharePoint intranet features and a bevy of world-class communication tools.


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