Make Them Prove IT -
10 Questions You Must Ask Your MSP
Technology changes so fast it’s unlikely your current MSP or in-house IT team is covering all the bases. In this guide we show you what to assess – and the questions to ask – to make sure you’re getting the maximum productivity and security from your IT investment.
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Featured in this guide:
Cybersecurity questions to ask
Given the unexpected mass transition to remote working as a result of the COVID-19 pandemic, the security exposure area for most organizations is larger than ever.
Gauging MSP maturity level
You need expertise from an MSP; more years in business points to more experience and more clients and case studies they can use to demonstrate their ability.
Case studies and CSAT scores
CSAT scores are a great indicator of customer loyalty and brand advocacy, both of which reflect a managed service provider's quality and trustworthiness.