Like having your own IT department – one hour at a time
Umbrella Medical Systems partners with AutoTask’s Professional Services Automation (PSA) tool to deliver world-class services to their clients. Taskfire, from the makers of AutoTask, is a powerful, hosted service desk and ticket management system your staff can use to manage internal IT service issues. It provides your IT team with a fully-integrated platform for accepting, triaging, assigning and resolving service issues – and gives your employees a simple, webinterface for submitting issues and tracking progress. But, what separates Taskfire from every other internal help desk system is the direct link to your preferred external IT service provider, Umbrella Medical Systems.
Taskfire gives you complete control over what issues get sent to your service provider and when. Individual tickets can be automatically routed using the powerful built-in workflow automation engine, or manually escalated. Either way, you’re virtually guaranteed immediate access to additional IT resources –where and when you need them – without managing multiple vendors or adding to your headcount.
- Improve internal IT service delivery
- Ensure coverage for remote offices and employees
- Reduce complexity and costs of multiple vendors
- Coverage outside of your normal business hours
- Access to reliable experts and resource when you need them
- Added manpower during peak demand or to help with complex issues
- Secure “institutional IT knowledge” that otherwise resides with individuals
For more information please see the below resources and contact Umbrella Medical Systems.
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We provide a range of Computer Support, Network Services and IT Consulting in Overland Park, Kansas City, Liberty, Olathe, Lee's Summit, Lenexa, Lawrence, Topeka, North Kansas City, Leawood, Gladstone, Independence and Leawood.