100% Unlimited Access to the Umbrella Helpdesk
As an Umbrella ITMS client you and your staff will have unlimited access to the Umbrella Support Team at no additional charge. Creating users, email issues, printing problems, or any other technical issue; our Helpdesk is here to ensure your issue is addressed in the most efficient manner to eliminate IT frustrations.
Customer Service Oriented Certified Engineers
Umbrella’s certified and experienced engineers are highly professional and skilled. All engineers, from Tier-1 to Tier-3, go through continuous training and career development programs. In addition, Umbrella prides itself on our commitment to customer service, it’s what separates us from competition.
24×7 Complete Network Monitoring and Management
We monitor your network, servers, and workstations 24×7 with enterprise level monitoring software and utilities. Optimized for your environment, our Helpdesk is immediately notified when your network has an issue. If your internet connection is disrupted, a hacker attempts to access the network, or a server reboots unexpectedly we know immediately and take action to resolve. In addition, our proactive maintenance programs ensure your network is operating in the most efficient and secure manner.
Security and Anti-Virus Monitoring and Protection
Security threats are more prevalent than ever before. With the Umbrella ITMS support program, rest assured that your network is protected. We monitor your network at various levels to protect you from viruses, spam, spy-ware, phishing, and hackers to ensure your network remain uncompromised.
Online Data Backup System and Monitoring
It’s a new era of business where your organization runs at the mercy of mission critical applications. Umbrella’s ITMS program includes a 3-Level backup program which includes off-site backup to a secure SAS-70 compliant data center. (* Includes 50GB of Off-Site storage)
Network Vulnerability and Patch Management
Vulnerability management, patch management, and network security audits keeps your systems up to date and protected. Backup verification tests confirm your data is protected to safegaurd against data loss.
Emergency Disaster Recovery
We hope it never happens, but if your server ever crashes the Umbrella Support Team will be there to provide you disaster recovery services 24×7. From recovery to reconstition we ensure you systems are restored to complete functionality at no additional costs.
Technology Vendor Management
How many hours does your practice spend on dealing with various vendors? Umbrella is taking on the role of vendor manager. We are the single point of contact and the single point of accountability for the majority of issues. No matter if it’s your ISP, telecom, EMR with the issue. We speak thier language, let us deal with them.
Onsite Support
We are so confident in our remote monitoring, management, and support systems, all you pay for is gas. There are no additional labor charges for any necessary onsite support. Umbrella assumes the complete responsibility of ensuring the health of your network.
Trusted Technical Advisor
Technology is a huge part of your organization and your lives. Umbrella is dedicated to keeping you informed of you current and future IT needs. We will propose solutions to improve you business while providing budgeting data to ensure you are not blindsided with costs. In addition we’ll work with you to research and investigate and technology solution requested.
Green I.T.
Umbrella prides itself on using and enabling environmentally friendly technologies. By enabling power saving features and properly disposing of obsolete technology, our offering comes complete with a green I.T. conscience (and it saves you money on the power bill!).
Comprehensive Reporting and Documentation
Growth trends, outage reports, ticket tracking, and more is included in the Umbrella suport program and provided on a weekly, monthly , and as requested basis. In addition, complete technology systems overview with network diagrams, asset inventory, and a list of all passwords will be compiled. These are your systems, Umbrella holds no data hostage!
Want to take advantage of a breakthrough alternative to break/fix?
We provide a range of Computer Support, Network Services and IT Consulting in Overland Park, Kansas City, Liberty, Olathe, Lee's Summit, Lenexa, Lawrence, Topeka, North Kansas City, Leawood, Gladstone, Independence and Leawood.
Local experts who can visit on-site: Overland Park Computer Support, Kansas City Network Services, Liberty Backup and Data Recovery, Olathe Computer Support, and Lee’s Summit IT Consulting.
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